Collection: Four Seasons Hotel Kyoto よくあるご質問

Hours of Availability
Monday – Sunday | 13:00 – 19:00

Do I need to create an account to place an order?
No, creating an account is not required. You may place an order as a guest.

What payment methods are accepted?
We accept VISA, MasterCard, and American Express for online payments.

Is delivery available?
At this time, delivery service is not available.
All items must be picked up in person at EMBA Kyoto Grill

I received a message saying “Sorry, your selected items are not currently available for pickup.” What should I do?
Please check the pickup dates of all items in your cart.
If items have different pickup periods, separate orders will be required.

Can I add items after placing my order?
Once an order has been placed, items cannot be added.
Please place a new order if you wish to purchase additional items.

Can I change or cancel my order after it has been placed?
For cancellations or order changes, please contact us directly.
Please note that our cancellation policy requires notice at least 5 days prior to pickup.

📧 EMBA.kyoto@fourseasons.com

📞 075-541-8288